Monday, June 28, 2010

Vendors Picking Up the Slack

The shift of vendors assuming a greater responsibility started occurring when carriers started reducing costs by offering early retirement packages to their most experienced employees. This left an experience void with many carriers that the vendors filled with their employees' expertise. In reflection, the vendor community sees this as an opportunity to "partner" with their customer to deepen the relationship.

in reference to: Shifting Ground, Changing Roles (view on Google Sidewiki)